Organizational improvement has long depended on constructive feedback from those existing within the organization itself. But with anxiety and fear-based cultures on the rise, how can you be sure that the feedback you receive is honest and effective? Success lies in encouraging a feedback-friendly culture.
What is a feedback-friendly culture?
Feedback-friendly culture is the term used to describe a workplace environment that welcomes employee feedback at all levels of operation. More specifically, it is a workplace that lays the groundwork, provides tools, and takes action to acknowledge and, when necessary, utilize the solicited feedback for the betterment of the company.
Why is a feedback-friendly culture necessary?
At its most basic level, feedback establishes a framework from which a company can then build off of in order to advance in a positive direction. In many companies, employees view their feedback as irrelevant. They feel that it will be ignored, or that they might be reprimanded for giving their honest opinions. This creates a weak framework constructed from half-truths and sugar-coated statements. In a feedback-friendly culture, employees are not afraid to provide honest feedback, thus creating a sturdier framework.
Promoting a feedback-friendly environment has been known to elevate creativity levels, foster trust, and drive motivation. Employees benefit from the assurance that their ideas have not only been heard but will be considered as the company works to establish their future headings. When an employee has a solid understanding of their importance among their peers and leaders, they are more likely to improve their performance.
How do I create a feedback-friendly culture?
According to a recent study conducted by Canadian Psychology, you can implement a feedback-friendly culture by implementing the following three processes:
- Promote and encourage education among employees. If employees are urged to understand the ins and outs of the company, they are more likely to see the long-term value of their own feedback.
- Ensure that your workplace can be considered a safe place. Employees feel safe, psychologically-speaking when they trust the people and environment around them.
- Focus on creating open dialogues across all organizational levels, thereby eliminating the intimidating factors often associated with speaking to company authority figures.
As a leader, it is imperative that you nurture your employees and the environment in which they work in order to establish a feedback-friendly culture. Develop an atmosphere that promotes conversation, comfortability, and a collective sense of company goals, and you will likely notice an improvement in the quality of the feedback you receive.